The Orthopedic Institute of New Jersey is looking for a full-time Call Center Associate for our Call Center team to join our winning practice providing complete musculoskeletal care to Warren, Sussex and Morris Counties in New Jersey.

Minimum Experience Required:

No experience requirement provided.

Requirements:

The ideal candidate would have:

Knowledge of Orthopedic Specialties and the Orthopedic Practice.
Empathy for our patients and a desire to aid in their care by booking office visits/appointments and matching patients and providers.
Ability to work in a busy and fast paced Call Center environment. *Desire to learn and excel in patient service.

Job Description

Take phone calls from patients requesting appointments or other information.
Accurately check insurances, match the request to a provider and book appointments.
Enter data into our MEDENT Electronic Medical Record (EMR) system.
Interact with providers and Medical Assistant team as needed.
Interact with Front Desk team as needed.
Answer telephone promptly and in a polite and professional manner.
Reschedule appointments when necessary.
Work efficiently and be able to multi-task.
Demonstrate good customer service.
Act as a liaison for the patients.
Direct calls to other departments as needed.
Use sound judgement in handling calls and develop an understanding of when to escalate calls to physicians/practice manager, triage nurse.

Experience and Work Requirements:

Prior Call Center Associate experience a plus, but not required; we will train.
Great work ethic, reliable.
Ability to cover a rotating shift to 6pm on occasion and ability to be flexible.
Quick and experienced with computers.
Good verbal skills.
Prior Electronic Medical Record experience preferred.

We offer a very competitive hourly pay, a bonus structure, health insurance, 401K, PTO and other fringe benefits.

Pay:

Starting pay not specified.

Benefits:

Health Insurance

Hours per Week:

Not specified.

Duration:

Full Time, Over 150 Days

Work Days:

Not specified.

Shift:

Not specified.

Public Transportation:

Information not provided.

Minimum Education Required:

High School Diploma

Driver Licenses, Including Endorsements:

No Driver License requirements specified.

The Orthopedic Institute of New Jersey is looking for a Medical Office Receptionist to assist with greeting patients/visitors and initiating an excellent customer experience.

POSITION SUMMARY:

Welcomes and greets patients in a manner that is helpful and friendly.
Data entry of basic demographics and insurance information.
Collects applicable co-payment/ account balances at time of service.
Confirms eligibility of various patient’s insurance plans.
Obtains referrals as needed.
Schedule appointments.
Travel to other locations, in the Sussex/Warren/Morris counties, as needed.
Rotate weekends as needed.
Various other office duties as assigned by the Office Manager.

REQUIREMENTS:

Medical receptionist experience preferred.
Orthopedic experience preferred.
Ability to work with Electronic Health Record (EHR) software.
Ability to organize workload and prioritize tasks.
Good interpersonal and communication skills and a positive, affirming attitude towards patients.

We offer a competitive salary, bonus, 401K, health insurance and a healthy and
supportive work environment.

Job Type: Full-time

Pay:

Starting pay not specified.

Benefits:

Health Insurance

Hours per Week:

Not specified.

Duration:

Full Time, Over 150 Days

Work Days:

Not specified.

Shift:

Not specified.

Public Transportation:

Information not provided.

Minimum Education Required:

High School Diploma

Driver Licenses, Including Endorsements:

No Driver License requirements specified.

The Orthopedic Institute of New Jersey is looking for a Certified Medical Assistant to join our large multi-specialty Orthopedic practice. The ideal person must be passionate and committed to quality patient care.

The CMA assists physicians in the office, bringing patients from the reception area to the exam room, preparing patient for examination, assisting physician with procedures. Clinical documentation in electronic medical record, electronic order entry of; medication, labs, radiology, and therapy. Assist with telephone calls from patients, and stocking/cleaning exam rooms.

Position summary:

On a daily basis, assists physicians in the office, bringing patients from the reception area to the exam room, preparing patient for examination, assisting physician with procedures. Clinical documentation in electronic medical record, electronic order entry of; medication, labs, radiology, and therapy. Assist with telephone calls from patients, and stocking/cleaning exam rooms.

Minimal qualifications for position:

Ability to maintain confidentiality in all matters relating to patients.
Ability to multitask in fast-paced environment.
Ability to communicate and relate well with all patients and staff.
Must be able to follow direction from physicians and managers.
Ability to follow established office routines and policies.
Ability to cross-train for other positions desirable.
May be required to travel to OINJ’s other locations in the Sussex/Warren/Morris area, as needed.
May be required to work weekends, as needed.
Various other office duties as assigned by the Office Manager

Rеquirements:

Prior Medical Assistant experience preferred.
Orthopedic/Physiatry/Rheumatology experience preferred.
Ability to work with our Electronic Health Record (EHR) software.
Ability to organize workload and prioritize tasks.
Good interpersonal and communication skills and a positive, affirming attitude towards patients.

We offer a competitive salary, bonus, 401K, health insurance and a healthy and supportive work environment.

Job Type: Full-time

Pay:

Starting pay not specified.

Benefits:

Health Insurance

Hours per Week:

Not specified.

Duration:

Full Time, Over 150 Days

Work Days:

Not specified.

Shift:

Not specified.

Public Transportation:

Information not provided.

Minimum Education Required:

High School Diploma

Driver Licenses, Including Endorsements:

No Driver License requirements specified.

The Orthopedic Institute of New Jersey is looking for a Medical Payment Analyst (Posting) for a full-time position immediately.

POSITION SUMMARY:

Posts insurance and patient payments into practice Electronic Medical Record(EMR) system in a timely and accurate manner.
Runs daily transaction reports to ensure accuracy of batch totals.
Identifies any payments not being paid at the allowed/contracted amount and communicates this to the appropriate billing representative.
Properly documents payment denials in the practice EMR and communicates to the appropriate billing representative in a timely manner.
Verifies all EFT, Lockbox, Credit Card deposits have been posted by month end deadline demonstrating good time management, communication, and teamwork.
Possesses a friendly demeanor and greets patients in a manner that is warm and friendly.
Other responsibilities assigned by manager as needed.

REQUIREMENTS:

Minimum of one-year orthopedic medical payment posting experience.
Knowledge in Medent EMR a plus
PC Skills including MS Office, Insurance Internet Websites (Navinet, Emdeon, Optum, et al)
Understanding of EOBs, ERAs, Denials and Contracted Fee Schedules
CPT and ICD Knowledge
Medical Insurance background (Commercial, Government, Workers Comp and MVAs)
HIPPA Compliant
Works well independently and with a team
Detail Oriented and Ability to Multi-Task

We offer a competitive salary, bonus, 401K, health insurance and a healthy and
supportive work environment.

Job Type: Full-time

Pay:

Starting pay not specified.

Benefits:

Health Insurance

Hours per Week:

Not specified.

Duration:

Full Time, Over 150 Days

Work Days:

Not specified.

Shift:

Not specified.

Public Transportation:

Information not provided.

Minimum Education Required:

High School Diploma

Driver Licenses, Including Endorsements:

No Driver License requirements specified.